Terms and Conditions – ContractorTrustBooks.com
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS RELATING TO YOUR USE OF THIS SITE AND THE PRODUCTS AND SERVICES PROVIDED HEREUNDER CAREFULLY. 

By i) accessing, ii) using this site, iii) purchasing any products, materials and/or services from ContractorTrustBooks.com and/or BizVisioneers, LLC and/or Prime Concepts Group, Inc. (hereinafter collectively referred to as "TrustBook" or "TrustBooks") and (if applicable) TrustBooks' affiliates, licensors, employees and agents or iv) utilizing any of the products and/or services created and/or from TrustBooks through this site, you agree to be bound by these Terms and Conditions which you acknowledge that you have read and understood.

We reserve the right, at our sole discretion, to change, modify or otherwise alter them at any time. You must review these Terms and Conditions periodically and at a regular basis to keep yourself informed of any changes. By using this site after we post any changes to these Terms and Conditions, you agree to accept those changes, whether or not you have reviewed them. If at any time you choose not to accept these Terms and Conditions of use, do not use this site and/or the contents and materials and publications produced by TrustBooks.

I. General Terms and Conditions
II. Earnings and Income Disclaimer
III. Performance Waiver and Release
IV. Special Notes with regard to Product and Service Purchases
V. Product and Service Purchase Agreement / Refund Policy

I. GENERAL TERMS & CONDITIONS
a) Scope of Terms and Conditions. These Terms and Conditions apply to your use of the website at http://www.ContractorTrustBooks.com as well as any of its sub-domains and related and non-related domains such as http://www.willezell.com and http://www.bizvisioneers.com and http://www.primeconcepts.com (collectively the "Site"), as well as to all products and services purchased or utilized from the Site including but not limited to any custom-authored books and products developed by TrustBook for you and/or your business. Unless stated otherwise, all references to the Site in these Terms and Conditions include this Site. These Terms and Conditions do not apply to your use of unaffiliated sites to which the Site may link to if any.

b) Restrictions on Use. The contents of this Site are protected by copyright and trademark laws, and are the property of their owners. Unless we say otherwise, you may access the materials located within the Site only for your personal use. This means you may view the posted materials and content, but you do not have permission to download and/or copy the materials and content in any manner, platform or form whatsoever. In addition, if you do download and/or copy the copyrighted contents and material, you do not obtain any ownership rights in that content and/or material whatsoever.

You may not modify, copy, publish, display, transmit, adapt or in any way exploit the content of the Site. Only if you obtain prior written consent from TrustBook and from all other entities with an interest in the relevant intellectual property may you publish, display or commercially exploit any material from the Site.
You must abide by all additional copyright notices or other restrictions contained in any of the Site.

You agree not to do any of the following while using the Site:
1. Upload or transmit viruses, Trojan horses or other harmful, disruptive or destructive files or post material that interferes with any third party's uninterrupted use and enjoyment of the Site.
2. Violate any applicable local, state, federal or international law, rule or regulation.
c) Links. These Terms and Conditions apply only to this Site, and not to the sites of any other companies or organizations, including those to which this Site may link. We are not responsible for the availability of any other site to which this Site links. We do not endorse or take responsibility for the contents, advertising, products or other materials made available through any other site. Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, goods or services available on any other site. You should direct any concerns to that site administrator or webmaster.

Other sites may link to this Site only through a plain-text link or provided graphics link. Permission must be granted by us for any other type of link to the Site. To seek our permission, you may send e - mail to helpdesk@ContractorTrustBooks.com. We reserve the right, however, to rescind any permission granted by us to link through a plain-text link or any other type of link, and to require termination of any such link this Site, at our discretion at any time.

THE SERVICES, PRODUCTS AND MATERIALS ON OR FROM THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES TO THE MAXIMUM EXTENT OF THE LAW, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

NEITHER WE NOR ANY OF OUR RESPECTIVE LICENSORS OR SUPPLIERS WARRANT THAT ANY FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

NEITHER WE NOR ANY OF OUR RESPECTIVE LICENSORS OR SUPPLIERS WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SERVICES, PRODUCTS OR MATERIALS PRESENTED AND DEPICTED IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT WE OR ANY OF OUR RESPECTIVE LICENSORS OR SUPPLIERS) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION TO YOUR SYSTEM.

APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. TO THE EXTENT ANY WARRANTY CANNOT BE DISCLAIMED, A LIMITED EXPLICT WARRANTY IS GIVEN BY US TO THE EXCLUSION OF ANY OTHER REMEDY TO, IN OUR DISCRETION, EITHER A) REPLACE THE SERVICES, PRODUCTS AND MATERIALS WITH SUCH SERVICES, PRODUCTS AND MATERIALS THAT DO NOT BREACH A WARRANTY IF SUCH BREACH IS IDENTIFIED TO US WITHIN 30 DAYS OF PURCHASE OR B) REFUND OF THE MONIES PAID FOR THE PARTICULAR SERVICES, PRODUCTS AND MATERIALS.
BY ACCESSING THIS SITE, YOU UNDERSTAND THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE AT THIS TIME UNKNOWN OR UNSUSPECTED, AND IN ACCORDANCE WITH SUCH WAIVER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND, AND HEREBY EXPRESSLY WAIVE, ANY BENEFITS OF THE CIVIL STATUTES AND CODES OF FLORIDA, AND ANY SIMILAR LAW OF ANY STATE OR TERRITORY, WHICH PROVIDES AS FOLLOWS: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR."

We do not endorse, warrant or guarantee any products or services offered on any third party site. We are not a party to, and do not monitor, any transaction between users and third party providers of products or services.

d) Limitation of Liability. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, WILL WE OR ANY OF OUR LICENSORS OR SUPPLIERS BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THE SITE, OR ANY PRODUCTS OR SERVICES PROVIDED PURSUANT TO THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE TOTAL LIABILITY TO YOU BY US OR ANY OF OUR LICENSORS OR SUPPLIERS FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU TO US, IF ANY, FOR ACCESSING THE SITE.

e) No Personal Advice. The information contained in or made available through this Site (including but not limited to information in products and/or from services) cannot replace or substitute for the services of trained professionals in any field, including, but not limited to, psychological, financial, medical, or legal matters. In particular, you should regularly consult a lawyer in all matters relating to interacting with other people to assure yourself you are behaving in compliance with all laws, including but not limited to laws related to copyright infringement and copyright theft, harassment, assault or other similar laws. Neither we nor our partners, or any of their affiliates, will be liable for any direct, indirect, consequential, special, exemplary or other damages that may result, including but not limited to economic loss, injury, illness or death.

f) Parental Permission; Minimum Age Requirement. This Site is not directed to persons under the age of 18. The sale of any of the Site’s products or services is not directed to persons under the age of 18. We will not knowingly collect personally identifiable information from persons under age 18. WE STRONGLY RECOMMEND THAT PARENTS PARTICIPATE IN THEIR CHILDREN’S EXPLORATION OF THE INTERNET AND ANY ONLINE SERVICES AND USE THEIR BROWSERS PARENTAL CONTROLS TO LIMIT THE AREAS OF THE INTERNET TO WHICH THEIR CHILDREN HAVE ACCESS.

We hereby require all users of the Site to be over the age of 18 years and all purchasers of any TrustBooks products and services to be over the age of 18 years. You agree to abide by any such restrictions, and not to help anyone avoid these restrictions. If you are under 18 years, you agree to immediately stop accessing the Site. If you are accessing the Site, you represent that you are at least 18 years of age. If you are purchasing any of the products or services of TrustBook, you represent that you are at least 18 years of age.

g) Membership Fees. In the event we choose to provide membership services, we reserve the right to charge fees, surcharges and/or membership fees for all or any of its services that may be or are currently provided for free at any time upon thirty (30) days' prior written notice to you.

h) Copyright. All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, videos, digital downloads, data compilations, and software, is the property of TrustBook or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of TrustBook and protected by U.S. and international copyright laws.

i) Trademarks. The TrustBook or Trustbooks name and other TrustBook logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of TrustBook or its affiliates in the U.S. and/or other countries. TrustBooks trademarks and trade dress may not be used in connection with any product or service that is not TrustBooks, in any manner that is likely to cause confusion among you or our clients, or in any manner that disparages or discredits TrustBook. All other trademarks not owned by TrustBook or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by TrustBook or its affiliates.

j) Contacting Us. The address and phone number for TrustBooks is:
ContractorTrustBooks.com
808 West Waters Avenue
Tampa, FL 33604
813-574-4355

You can reach our Client Support by calling us at the number listed above, or by emailing us at helpdesk@ContractorTrustBooks.com.

For cancellation of a cancellable subscription (all subscription services and products offered by TrustBook are non-cancellable AND NON-REFUNDABLE for the first year - KNOW THIS PRIOR TO PURCHASE), call the number listed above or submit a cancellation request at helpdesk@ContractorTrustBooks.com. This is not a guarantee that your request will be granted. Govern yourself accordingly.

For refund requests of products or services offering refunds, call the number listed above or submit a refund request at helpdesk@ContractorTrustBooks.com. 

Currently, there are no products and/or services offered and/or available by TrustBooks that have refunds. KNOW THIS PRIOR TO PURCHASE. All purchases are final. 

This is not a guarantee that your request for a refund will be granted, and you should expect for your refund request to be declined. Govern yourself accordingly.

Privacy matters can addressed to us by emailing us at helpdesk@ContractorTrustBooks.com.

II. Earnings and Income Disclaimer
TrustBook cannot and does not make any guarantees about your ability to get results or earn any money with its promotions, services, products, websites, ideas, information, tools, or strategies. You should know that all products and services by TrustBook are for educational and informational purposes only. Nothing on this page, any of our websites, or any of our content or curriculum is a promise or guarantee of results or future earnings, and we do not offer any business, legal, medical, tax or other professional advice. Any financial numbers referenced here, or on any of our sites, are illustrative of concepts only and should not be considered average earnings, exact earnings, or promises for actual or future performance. We are not responsible to you in any manner whatsoever. Use caution and always consult your accountant, lawyer, physician or professional advisor before acting on this or any information related to a lifestyle change or your business or finances. You alone are responsible and accountable for your decisions, actions and results in life, and by your registration and/or purchase here you agree not to attempt to hold us liable for your decisions, actions or results, at any time, under any circumstance.

III. Performance Waiver and Release
In consideration for value received including, without limitation, the opportunity afforded to you to submit letters, e-mails, pictures, images and videos for your customized book and to observe and/or participate in an interview, mastermind, meeting, consultation, “hot seat”, presentation, speech, lecture, forum, live event, etc., the receipt of which is hereby acknowledged, you hereby give and grant to TrustBook, its successors and assigns, and to such other persons or entities as TrustBook may hereafter designate with its authority and permission, the absolute right and permission (1) to videotape, photograph, or otherwise reproduce your likeness and image and record or otherwise reproduce your voice and all musical, instrumental, or other sound effects produced by you (hereinafter collectively referred to as the “Performance”); (2) to exhibit, sell, assign, transmit, and reproduce, and license others to do so, the Performance by means of the internet and electronic and/or digital media, videotape, video discs, motion pictures, still camera photographs, radio, television, televised motion pictures, printing and/or print media or any other means now known or unknown (hereinafter collectively referred to as the “Product”; (3) to use the Performance in connection with advertising of any products and/or services; and (4) to cut, edit, add to, subtract from, arrange, rearrange, shorten and revise the Performance depicted in the Product in any manner TrustBook may, in its sole discretion, deem appropriate.

You hereby assign and grant to TrustBook, its successors and assigns, and to such other persons or entities as TrustBook may hereafter designate with its authority and permission, exclusively and perpetually, all now or hereafter existing rights of every kind or character whatsoever, whether or not such rights are now known, recognized or contemplated, and the complete, unconditional and unencumbered title throughout the world in and to the Performance(s) and all proceeds derived therefrom from whatever source.

You hereby release any and all venues and locations, their successors, assigns, officers, directors, employees, and agents from any and all claims or causes of action of any type or description, in law or in equity, arising directly or indirectly from your participation in the Performance(s).

You certify and represent that you are over the age of eighteen (18) years, that you have read this entire Terms of Service and Privacy Policy which is an authorization, release, and agreement, that you have not relied on any oral statements not written herein from any person whatsoever, and that you fully understand the meaning and effect thereof and, intending to be legally bound, acknowledge so by submitting your application for participating and/or placing your order for services and/or products herein.

IV. Special Notes with regard to Products and Services Purchased:

a) The purchase.
$ 99 One-time Reservation fee – paid at sign-up.
$ 499 One-time Customization Fee (there are more than 57 customization items in the book)
$1,997 100 Fully-customized TrustBooks @ $19.97 each
$2,595 Total

b) The payment process
$ 99 Reservation fee – paid at sign-up.
$1,248 This equals 50% of the Customization fee and 50% of
the TrustBooks production and printing fee – paid
prior to the Customization Conference.
$1,248 This equals the balance of the Customization fee and
the TrustBooks fee – paid prior to print production.
Any additional TrustBook orders will not include the Reservation and/or the Customization fees. Those are one-time fees per area.

c) Term of the $99 Area Reservation.
The $99 Area Reservation is valid for 30 days. There’s a very good reason why the “Reservation” is only 30 days – it’s because we want you to be motivated to get your book completed ASAP. (Once we complete your book, your Exclusive Area is valid for one year from your date of purchase.)
Please understand – we do not offer refunds.

In other words, you have 30 days to:
1. Return your completed questionnaire to us; and
2. Complete our Customization Conference phone call; and
3. Send us everything we need to complete your customization – your logo, pictures, and anything else we’ve discussed to finalize your customization.

If you have not completed the foregoing within 30 days of paying your $99 
Reservation Fee, we may offer (via e-mail) a one-time-only 90-day extension for $299.

If you don’t respond to our 90-day extension offer, you forfeit your $99, and we may 
offer your area to other contractors in your area.

Remember – the Area Reservations are first-come, first-serve, and that’s because of the way we offer our books. We typically choose a city, and send an offer to home builder and/or renovation contractors located in that city.  Because of that, and in many instances, we have other contractors attempting to reserve the same area. If you are the first to pay the $99 Reservation Fee, YOU’RE LOCKED IN, but only for 30 days.

It’s in your best interest to complete all the steps necessary to maintain your exclusive area.  

d) The Exclusive Area.
We want you to have a big advantage against any other home builders and/or renovation contractors in your area. It’s real simple. We have software that identifies every zip code in your area. So during our Customization Conference, we’ll do a desktop share with you and create a map that allows you to have right around 100,000 households in your area.

You choose your primary zip code, and then we’ll create your exclusive area based on that zip code. We have only one rule – the zip codes must be contiguous, meaning they must be adjoining or touching. In other words, you can’t cherry-pick various zip codes around your city that aren’t touching or immediately adjacent to each other.

Your Exclusive Area expires one year from the date you paid the $99 Reservation Fee. If you want to extend your area for an additional year, you may do so simply by ordering an additional 100 TrustBooks at the then-current price.

We’ll do our best to send you an e-mail to remind you to order 100 more books, if you haven't already done so, HOWEVER – this is not a guarantee that we will. It is YOUR RESPONSIBILITY to calendar the anniversary date of your purchase.

Transparency here: It’s not our intent to raise the price on the books. But it’s possible that our printing and production costs could increase, and we need the flexibility to increase our prices based on increased expenses to us. We think that’s being fair to you and fair to us.

e) Why we won’t give anyone the entire city of a major metropolitan area.
There’s 2 reasons why. First, we believe in giving entrepreneurs a way to stand up against (what we call) the “behemoths” – the huge guys. And the TrustBooks are a great way to do that. The “behemoths” have the assets to buy a lot of media – TV, radio, print, etc., and it’s very hard to compete against that. The TrustBooks give us smaller business owners a way to dominate in an ethical manner. And remember – none of the behemoths are marketing “Trust.” You will be with your new TrustBooks.
The second reason is that for almost any small to mid-size home builder and/or renovation contractor, it’s difficult to serve an area larger than 100,000 households. It’s a fair and reasonable geographic area, and if you’d like to have a larger area – let’s talk. We don’t charge for the area, but we’ll ask you to purchase a higher number of TrustBooks.

f) What about adding additional specialty pages into the book – duct cleaning, geothermal, mini-splits, etc.?

We will custom-write them for you. We’ll give you an additional 2 pages on any of those subject areas for a one-time fee of $299 per subject.

g) Revisions to the book.
You are experts in building and/or renovating homes. We are experts in creating TrustBooks. We would not stand over your shoulder and question your construction decisions. Likewise, we ask that you do not stand over our shoulder and question every font, color, headline, etc. in the TrustBooks.

The TrustBooks are designed to build trust with your prospective buyers. They are created with a LOT of marketing, neuro-language and behavioral science weaved into them. Please give us the opportunity to serve you best and help you sell more by using your TrustBooks to increase your sales and closing ratio.

We’ve had clients revise and revise and revise and revise… “Well, I reviewed it, but Tom hasn’t…” “Oops – we forgot – we want to add this…” “Oh – I found 3 more pictures I want you to put in the book…” “Here’s 30 changes I want you to make…”

We think you get the point… We really are patient, and we understand forgetting something. But there comes a point that we may ask for an additional $499 Customization Fee (don’t worry – we give advance warnings).

The way to avoid that is to have everyone involved on your team review the book, and then compile your requested changes. That way there’s no back and forth and back and forth and back and forth… This is all about us being fair with you and you being fair with us.

We try and be reasonable with revisions, but there’s a few things we won’t do: We won’t add so much more copy (words) that it forces a new page and/or requires the removal of pictures and/or graphics. That completely messes up the pagination of the book. We won’t change fonts or colors for headlines, questions, body copy, title pages, etc.

One more thing… Please don’t ask us to begin your customization prior to getting us your information, logos, pictures, etc. We wouldn’t ask you to come out to our home or office and do a partial installation today, and then wait until next week to do another partial installation. That’s just not how we’d treat you.
Now that we’ve ranted and raved, let’s answer the original question, “How many revisions can I have?” After 2 revisions, maybe 3, it’s likely that we’re going to ask you for an additional $499 customization fee.
 
h) How many pictures of mine do you need?
Your logo, a picture of you, a picture of your office building, and perhaps a picture of your truck if it’s well marked or wrapped. If you have a picture of all of your team together – great. It’s that easy!

Some people send us a few more – their child(ren) standing next to a construction site, maybe 1 or 2 pics of their workers or subs working on a project… That’s it!

And then we had a client the other day who sent us 257 images – 747 megabytes, and told us “you decide.” Please don’t do that to us or yourself. We get the idea and appreciate your confidence, but we want you to decide.

i) Will we give you digital versions of the book (including posting pages on your website)?
No. Here’s why: It’s easy to copy digital stuff. That means that your competitor could digitally capture your book, revise it with their information, and before you know it, you no longer have the EXCLUSIVE ADVANTAGE. There’s another reason why. Think about it… EVERYBODY has digital books. What’s the value of them? ZERO!

THERE IS SO MUCH POWER IN GIVING A PROSPECT YOUR PHYSICAL TRUSTBOOK! That is SUPER-IMPRESSIVE!! Remember – your competitors are giving them a cheap little brochure they print on their office printers. Why would we want to de-value the books by offering them digitally? And why would we give your competitors an opportunity to steal from us?

Our policy is clear – NO, you may not post, deliver, give, provide or sell a PDF or otherwise-printed version of your TrustBook in any manner whatsoever. In the event that we discover any such versions of your TrustBook on your website or elsewhere, you are subject to a $10,000.00 per month of use confessed judgment and fine due upon demand. Govern yourself accordingly.
j) The “90-Day Rule.” We work in a timely manner responding to all communications and phone calls, and in the event that you have not delivered all requested content (such as pictures and logo) and/or have not provided us with your funds, authorization and approval to “go to print” within 90 days of your Customization Conference, you hereby forfeit your exclusive area reservation and any and all funds paid to acquire your customized TrustBooks – period. 90-days is a fair and reasonable term, therefore - no reasons / no excuses. 

We also will not work with you in the future as it is our belief that if you leave us hanging “on the hook” for 90 days, you’ll do the same to your customers, and that signifies the exact type of client we choose not to affiliate and/or work with. We have no further obligation to deliver any additional notifications about this rule. 90 days after our Customization Conference, we will terminate communications with you and anyone else you’ve designated to work with us. Govern yourself accordingly.


k) Shipping Methods. Products shipped by TrustBooks may be shipped by USPS Regular U.S. Mail or by any other method within the sole and absolute discretion of TrustBooks. A shipping charge may be imposed.
* No international orders shall be shipped.
* Orders shipped to Puerto Rico will have a 6.6% duty tax.
* All orders require at least 24-48 hours processing time before shipping.
* All orders for books and publications requiring offset printing services require a minimum of 2 weeks printing and processing time before shipping.
* TrustBook does not process orders during weekends.
* No deliveries will be made on Saturday or Sunday.
* TrustBook shall make best efforts, but does not guarantee same day (weekday) shipping – particularly with orders received after noon Tampa, Florida time.
* All orders shipped within Florida will be charged sales tax.
* Exact delivery times to any location cannot be guaranteed.

l) Sales Tax. Sales tax is only required for orders shipping within our resident states of business. Therefore all orders shipping within Florida will be charged applicable sales tax according to your area's tax rate.

m) Duty Tax. Orders shipped to Puerto Rico will have a 6.6% duty tax applied. Exact delivery times to Puerto Rico cannot be guaranteed.

n) Product and Service Listings. TrustBook strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website, print collateral, and any other forms of communication. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other service and/or product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product and/or service listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, TrustBook shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from TrustBook are provided as resources to you looking for additional information and/or professional opinion. TrustBook does not assume responsibility for the claims and/or representations made on these or any other websites.

o) Product and Service Revisions. TrustBook is not responsible for changes or variations in product and/or service specifications and/or physical appearance, since in some cases TrustBook acts as a distributor for others. In the interest of our Clients, TrustBook puts forth its best efforts to ensure that all product and service information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. In some cases, TrustBook relies on the manufacturer of a product to communicate these differences. Presently we have no way of alerting you and other clients prior to purchase in the event the manufacturer fails to do so. Consequently, TrustBook will not be held responsible for product revision changes.

V. Product and Service Purchase Agreement
By accepting delivery of any product and/or service delivered from TrustBook, viewing such products, or otherwise using such products or services, you ("Client") agree to be bound by the terms and conditions listed below. You and TrustBook agree that the following terms and conditions are the exclusive terms governing the sales transaction between you and TrustBook. Any attempt to alter, supplement, modify or amend these terms and conditions by you will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods or services from TrustBook.

a) Reservations. Placing an order and making a payment to reserve an exclusive area for custom-authored books are valid for 30 days and the fee is non-refundable. You are required to return a completed questionnaire within 30 days of placing your order. In the event that you do not return a completed questionnaire, you forfeit your area reservation and all fees paid.

b) Product Issues. If you have problems or concerns regarding TrustBook or your purchases, you may e-mail us at helpdesk@ContractorTrustBooks.com.

c) Refund/Return Policy. Currently, we DO NOT ACCEPT RETURNS and WE DO NOT OFFER REFUNDS FOR ANY REASON WHATSOEVER. GOVERN YOURSELF ACCORDINGLY. We do not offer refunds on services such as area reservations, extensions, customizations (regardless of the progress and/or status), the creation of books, printing, publications, websites, consulting, coaching, masterminds, etc. You hereby waive the right to make any credit card charge-backs for any reason whatsoever. For any products specifically offering a 30-day refund/return policy, you may request a refund within 30 days of purchase. You must contact us by submitting a request at helpdesk@ContractorTrustBooks.com within 30 days of your purchase. If you purchased a physical product that we shipped to you, you may be required to return the entire product back to us before we process your refund.

d) Review of Proof Prior to Printing: There is a possibility that the publication you ordered to be customized and printed may have mis-spellings, typos, incorrect phone numbers, website URL’s, addresses, etc. It is your responsibility to THOROUGHLY REVIEW YOUR PROOF(S) prior to authorizing and paying the final payment to go to press with your publication. In the event that you find an error(s), please notify us in writing IMMEDIATELY, and we will correct the document and send you another proof for your review and approval. IF YOU FAIL TO IDENTIFY ANY ERROR(S) DURING THE REVIEW PROCESS AND DO NOT NOTIFY US ACCORDINGLY, KNOW WITH CERTAINTY THAT WE WILL NOT INCUR THE EXPENSE OF RE-PRINTING DUE TO YOUR OVERSIGHT OR NEGLIGENCE.

e) Re-Activations and Re-Connections: If you want to maintain your exclusivity within the area assigned to you beyond the first year, you are required to purchase a minimum of 100 books each year. In the event that you do not purchase a minimum of 100 additional books within 395 days (12 months plus 30 days) of your initial reservation fee (the “Termination Date”), the exclusivity for your area will be terminated and offered to other prospective buyers desiring that area. If you request that your services be re-activated after the Termination Date and we haven’t sold to another purchaser for that area, we will grant you a renewal after receipt of a $499.00 reactivation fee AND your purchase of a minimum of 100 books at the current sales price.

f) Warranties. ALL PRODUCTS AND SERVICES ARE SOLD "AS-IS" OR "WITH ALL FAULTS". TrustBook MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT OR SERVICE EXCEPT THOSE STATED IN THIS DOCUMENT. TrustBook DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT OR SERVICE, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

ALL PRODUCTS OR SERVICES SOLD THROUGH OR BY TrustBook ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE PRODUCTS OR SERVICES IS WITH THE PURCHASER. SHOULD ANY OF THESE PRODUCTS OR SERVICES PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE PURCHASER, AND NOT TrustBook, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

g) Limitation of Liability. IN ALL CIRCUMSTANCES TrustBooks MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS OR SERVICES SOLD. WITH REGARDS TO SERVICES, TrustBooks MAXIMUM LIABILITY IS LIMITED TO NO MORE THAN THE LATEST MONTH SERVICES WERE PROVIDED TO YOU. TrustBook SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS OR SERVICES IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. TrustBook SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST YOU, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT TrustBook HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

h) Client Agreed-to Restrictions, Obligations and Limitations; Confidentiality and Limited Use. You acknowledge that the products and services sold by TrustBook have a copyright to Will Ezell and the confidential and proprietary information and property of TrustBook. You hereby agree to protect such products and services as confidential. As a further condition to the purchase and/or receipt of such products and/or services of TrustBook by you, you agree that you will not, nor allow others, to directly or indirectly copy, distribute, resell, lend, lease, display, teach to others or show these products and/or services to others. You - a "Client" includes anyone who receives the products or services of TrustBook, even if for free.

You agree that no one may use these products and/or services in any manner without the written approval of Will Ezell and TrustBook, except for you who has agreed that his/her use is limited to his/her own personal use. In the event you disagree with these terms, you must immediately discontinue using the products purchased and/or provided from TrustBook. Anyone viewing or otherwise utilizing the products of TrustBook by such conduct is agreeing to be bound by the terms set forth herein, and as such must immediately comply with the terms of this agreement. In the event that TrustBook discloses any portion of its information to the public, it should be understood that anything not publicly disclosed by TrustBook remains information that you have an obligation to protect and maintain as confidential.
You represent and warrant that you, he or she is at least 18 years old. In the event that you are under 18 years old, you will immediately discontinue using the products purchased from TrustBook.
i) Terms and Conditions Specific to Protected Areas and/or Subscriptions. By providing your credit card and other information, agreeing to these Terms and Conditions, or selecting the Purchase button (or similar such button) displayed at http://www.ContractorTrustBooks.com, or any of its sub-domains and related and non-related domains such as http://www.willezell.com, http://www.bizvisioneers.com and http://www.primeconcepts.com, you are purchasing a non-refundable annual subscription and granted a protected exclusive area and are agreeing to allow TrustBook to charge your credit card for amounts payable to TrustBook pursuant to this subscription and protected area – even in the event that you choose to no longer utilize the products and/or services.

Other than non-refundable products and/or services, you acknowledge and understand that you can cancel anytime by contacting Client Support at 813-574-4355 or by submitting an e-mail cancellation request at helpdesk@ContractorTrustBooks.com.

GENERAL TERMS AND CONDITIONS.
1. Payment Terms; Orders. An order is not binding upon TrustBook until it is accepted; TrustBook must receive payment before it will accept an order. Payment for product(s) ordered or for services requested are due prior to shipment or provision of services. You can make payment by credit card, or some other method prearranged with TrustBook. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

2. Shipping Charges. Your total cost for purchase of any product will include shipping and handling charges as shown on the TrustBook invoice.

3. Title; Risk of Loss. TrustBook will arrange for shipment of ordered product(s) to you, the Client, Freight On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to you upon delivery to the carrier. TrustBook reserves a purchase money security interest in the product(s) until its receipt of the full amount due. You agree to allow TrustBook to sign appropriate documents on your behalf to permit TrustBook to protect its purchase money security interest. TrustBook will advise you of estimated shipping dates, but TrustBook will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

4. Governing Law and Jurisdiction. Any dispute arising out of or related to these Terms and Conditions or the business and sales transaction between TrustBook and you shall be governed by the laws of the State of Florida, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. TrustBook and you consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Florida, Hillsborough County, to resolve any dispute between them related hereto, and the parties waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, you also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against TrustBook that is more than one year after the date of the applicable invoice.

5. Severability. If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Florida law.

6. Waiver. The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

7. Entire Agreement. These Terms and Conditions and Privacy Policy are the complete and exclusive agreement between TrustBook and you – the Client, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between TrustBook and you – the Client relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage. 

8. Credit Card Billing Statement: When paying your area reservation online by credit card, your billing statement will show "Prime Concepts". Prime Concepts Group is a strategic partner with TrustBooks. Other payments may show "ContractorTrustBooks.com" on your billing statement.

Questions? We're here for you! Just call us at 813-574-4355.
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